I've owned the Ring Video doorbell for about 6 months and it has been a very pleasant experience. It was very easy to install and easy to use. It has never stopped working or had any major issues. This doorbell lets me know when I get packages delivered, when people approach my door, or ring my doorbell. It is very convenient. The only issue I've had is with motion sensitivity. I get a ton of motion notifications from cars on the road, which are about 35 feet away from the doorbell. It seems very accurate with detecting people but it has an issues with cars, especially large vehicles.
So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.
The Nest Guard motion sensor can detect motion within a 90° field of view up to 10 feet away. It also includes tamper detection as well as a proximity sensor (wakes on approach) and will let you know if it’s moved or if someone tries to jam your signal. However, in testing, I found that none of the promised tamper sensors worked. I did not test jamming detection.
The Ring Alarm system does not include fire or carbon monoxide monitoring – for those features, you’ll need to add a First Alert Z-Wave Smoke/CO alarm ($40) or Ring’s Alarm Smoke and CO listener ($35) that gets installed next to your existing smoke alarms and “hears” when they go off to trigger the system. I was not able to test these products for this review.
When Ring was working without a hitch, the time delay between someone hitting the doorbell and receiving an alert on my phone was almost non-existent. Mind you, sometimes it would take a while to get from the smartphone notification to Ring’s video display (more about that soon), but at least there was very little lag in actually getting the notification itself.
So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.
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