The Ring Alarm is equipped with the hardware to serve as a smart hub, though it's not quite there yet. While the base station contains both ZigBee and Z-Wave radios, only the latter is user- accessible, and any noncertified third-party devices that are paired won't trigger the alarm. You can pair Z-Wave products through the Ring app, but they'll only use the base station as a bridge.
The decision to separate the system’s brains—the base station—from the keypad is smart: It allows you to place the larger base station somewhere out of the way and put the smaller keypad near an entry door, where it’s easy to access. You can also deploy more than one keypad—one at the front door, one at the back, and one on your bedside table, for instance. Putting the base station somewhere other than near an entry door also enhances the system’s overall security: If burglars can’t find it quickly, they can’t disable the system.
This works well. The install is easy. I have one very major complaint. The blurb on Amazon does not explain that you have to pay for a cloud subscription to store and retrieve the short videos of motion events. The promotional material and install instructions are structured such that you do not catch this ¨gotcha" until the unit is installed and you use it for a day or 2. There is no provision to store these videos locally on your own computer. I am giving this just one star because they are not up front about the need for a paid subscription and the lack of a local event video storage option.
I installed a motion sensor inside a shed in my backyard (shed has a tin metal roof) and I kept getting a false alarm daily usually around 1 or 2pm; Ring informed me that their motion sensors use infrared technology and that excessive heat could cause a false trigger. They told me a contact sensor at the shed’s door should do the job and that’s what I will be doing next.
The motion and door/window sensors can be mounted with screws or with Velcro strips (provided). I’m happy the sensors didn’t come from the factory with the strips already attached. I’ve never seen an adhesive strip that didn’t eventually fail, so I prefer to use screws—and peeling those strips off so you can use screws is a major pain. The sensor batteries come preinstalled, so you just pull out a plastic tab when the app tells you to. This enables the battery to touch the electrical contact inside the sensor, powering it up.
The camera's motion sensor worked without a hitch, as did the pre-buffer feature. I always received a push notification, and the camera never failed to record a clip when the sensor was triggered or when the doorbell button was pressed. I created an IFTTT applet to have a D-Link Smart Switch turn on a lamp whenever the doorbell button was pressed, and it worked without fail, as did my Alexa voice command to display the Ring Pro's live stream on my TV using an Amazon Fire TV Stick and Amazon Echo.
You can use the Video Doorbell 2 on its own and it will chime when someone presses the button or it detects motion. It will also send a push notification to your phone: tap it, and you can view the live feed from the camera immediately. But it probably makes sense to use Ring’s $49 Chime Pro accessory with it. The Chime Pro provides a speaker for the doorbell inside your house, which is much easier for everyone to hear, and it works as a network extender to make sure the Video Doorbell 2 is always connected to Wi-Fi. It’s particularly useful if your Wi-Fi router isn’t anywhere near your front door.
Despite our internet running at 300mpbs or faster, our Ring struggles to pick up a solid signal from our router, which is no more than 15 feet from the RING. The several times I've contacted the Ring support team they've been very friendly. They even sent us a signal boosting Chime Pro for free to help with the signal problem. Unfortunately this only made the signal worse according to the support team.