This works well. The install is easy. I have one very major complaint. The blurb on Amazon does not explain that you have to pay for a cloud subscription to store and retrieve the short videos of motion events. The promotional material and install instructions are structured such that you do not catch this ¨gotcha" until the unit is installed and you use it for a day or 2. There is no provision to store these videos locally on your own computer. I am giving this just one star because they are not up front about the need for a paid subscription and the lack of a local event video storage option.
After I finished installing this device I found myself having issues with it for the first 3 days where sensors will go offline for no reason almost every day; suddenly after day 4 maybe, all of the issues disappeared and the system was now working like a well-oiled machine. I reached out to Ring support team and they informed me that there was an automatic update that the brain device was going to perform on its own and that would solve all of the issues I was experiencing. They were indeed 100% correct, after just a few days the system was doing exactly what it was supposed to be doing all along. No issues, no dropped devices, a happy customer here now. If you end up choosing this system and experience issues during the first 3-4 days, please wait a few days for your system to automatically update itself to the latest software and you’ll see the issues magically go away.
The biggest physical difference between the Doorbell 2 and the original is the new, slide-out battery. With the first model, recharging the battery required removing the entire doorbell from the frame and plugging it in for five to six hours. The new, removable battery (which looks like something you might find in a DSLR or camcorder) is much easier to charge: you just remove the front panel of the doorbell (a security screw underneath needs to be removed with the included screwdriver first), slide the battery out, and plug that into a Micro USB cable. Charging still takes five or six hours — it’s a hefty, 6,100mAh battery and this doesn’t have any quick charging features you might find on a smartphone — but the modularity of this design means you can buy a second battery and put that in to keep your doorbell functional while the other charges. Ring provides one battery in the box, but you can buy spares from Ring’s website for a reasonable $20.
Put whole-home security in your hands with Ring Alarm. When the system is armed, it sends instant alerts to your phone and tablet whenever doors or windows are opened and when motion is detected at home, so you can monitor your property from anywhere. Ring Alarm is fully customizable and expands to fit any home or apartment. And with Ring Video Doorbells and Security Cameras, it lets you control your entire home security system from one simple app.
In terms of larger home integration, Nest is the very definition of a smart device. Its Works with Nest program automatically instructs connected products (such as smart lighting and thermostats) to perform their tasks without you having to tell them what to do. It’s an exceptionally hands-off solution, though you can still tweak it with custom preferences.
Throughout testing, I liked how I could verify the comings and goings of our dog walker simply by listening for the sound of the chime. The motion alert feature is ultra-sensitive, so I had to decrease its range to reduce false positives. I also found that it doesn’t begin recording video until someone has been at the door for a few moments. For example, the doorbell recorded a video of a delivery person leaving my door step, but I didn’t get video of him approaching and leaving my package.
As far as actually using the Video Doorbell 2, my experience was largely positive. The video that’s streamed live from the doorbell is bright and has decent resolution, and the IR sensors around the camera make it possible to see visitors at night, too. Connecting to the camera through the smartphone app was quick, even if I wasn’t home and had to use LTE, and the two-way microphone and speaker made it possible to talk to visitors directly. I was even able to view the camera’s feed on Amazon’s Echo Show — though it doesn’t support two-way audio, and I had some trouble connecting to the camera at times.
Right now, abode reigns supreme due to the number of integrations they offer, the variety of security sensors, and the fact that it’s an open platform not tied to Google (Nest) or Amazon (Ring). I would give Ring second place due to cost, and it’s bumped iSmart off of my list of recommended self-monitored security systems. My only gripe is that it doesn’t integrate well with its own camera system. Nest takes third, but I would still recommend it. It’s a beautiful system, easy to use, and thoughtfully designed. That said, if Ring raised the bar on their camera integrations, launches an indoor camera, a flood sensor (coming soon), and a glass break sensor, it might just become the system to beat.
The rest of the kit remains relatively standard. The Ring Alarm entry sensors are about a quarter-of-an-inch bigger than SimpliSafe's sensors and don't perform double duty like Nest's large sensors, which also sense motion. They're easy to install with the included mounting hardware and 3M-branded sticky tape, but they seem unnecessarily large and were hard to place so that the magnets would meet each other on both my front door and the back sliding door.
When you attach the Ring Video Doorbell Pro from Ring to your existing hardwired doorbell, you are able to monitor your front door area using your mobile device. The Ring Doorbell Pro features 1920 x 1080 resolution for high-quality images, and it has built-in IR LEDs for use at night or in low-light conditions. The camera has a 160° field of view for a wide coverage area, and integrated 2-way audio allows you to listen and respond to those you are monitoring
System is very responsive and mobile alerts are sent in real time. If the alarm goes off, you will get a mobile alert from the app with information about the actual sensor tripped; this app alert will be followed a few seconds later by a phone call from a representative checking on your well being. They will ask you for your “safe word” and if you cannot give the correct one they will dispatch a police officer. I also noticed if you cancel quickly enough with the app then they will not call you; I once cancelled after a few seconds through the app and the phone call came in, but before it could be answered it was already disconnected - which was great, no need to explain myself.
When I contacted customer service about this, they were friendly and helpful, but ultimately only gave me one extra month free trial, which has since expired and doesn't fix the problem. This is a product flaw. Be aware that if you want this to work properly, you're going to need to sign up for an ongoing subscription. To work as advertised, this is really a $200 doorbell with a $30 yearly subscription fee.