Just like with Wi-Fi, the Ring platform is at the mercy of smartphone conventions it can’t control. I can’t tell you whether the video screen delays are due to poor coding in Ring’s app, performance problems with my LG G4 smartphone, or hiccups in my phone’s Wi-Fi or 4G connectivity. But the bottomline is that simply getting to the video chat screen can be a long, frustrating experience. In a perfect world, I’d be able to launch the video chat display directly from the notification shade—and do so quickly. But Ring doesn’t have actionable notifications access.
There is currently no support for controlling the system with voice commands, but it should come as no surprise that Ring is developing an Alexa skill. Once you can arm your security system using a voice command, you won’t want to do it any other way (disarming it that way is whole other question). Harris was slightly more circumspect about supporting Google Assistant. “We remain committed to being open to all of the different pieces that are important to our customers. We’ll continue to march down the path of trying to support everything we can.” I got a similar answer when I asked about support for Apple’s HomeKit technology: “We’ve given it a lot of time. Again, we remain focused on bringing HomeKit support across the product line, but it won’t be available at launch with the Alarm products specifically.”
In terms of larger home integration, Nest is the very definition of a smart device. Its Works with Nest program automatically instructs connected products (such as smart lighting and thermostats) to perform their tasks without you having to tell them what to do. It’s an exceptionally hands-off solution, though you can still tweak it with custom preferences.
The caller from the monitoring service will identify themselves as being from Ring, since that’s who your business relationship is with, but they actually work for a third-party company that Ring contracts with: Rapid Response Monitoring Services. This is a common arrangement for home security systems. Nest, for example, contracts with MONI Smart Security (which is now doing business as Brinks Home Security). Alarm.com is another major third-party monitoring service.
Never wonder who’s knocking at your door again. With the Ring Doorbell, you’ll receive alerts when your doorbell is pressed or motion is detected, allowing you to hear and interact with visitors. In addition to acting as a two-way communication device for your front door, it works as a security system; you can set motion detection zones from five to 30 feet outside your door. The sensor is quite sensitive, so it’s probably best to set its range and awareness levels as low as you’re comfortable with. If you’re willing to venture off Amazon (and pay a little more), the Nest Hello doorbell is another favorite option that works with Alexa.
The Ring system offers many different types of cameras; which one (or ones) you choose will depend on your unique configuration needs. The Ring Stick Up Cam is a fairly versatile option, letting you monitor both indoor or outdoor areas in 1080p HD video. It can also rest on a flat surface or be mounted to a wall or ceiling. Like the Ring Doorbell, this camera allows two-way talk, so you can see and speak to whoever’s on the other end of the lens using your phone or connected device.
Ring offers a wide variety of doorbell and exterior security lighting features that range in price from $99.99 to $499.00, as well as plenty of accessories for them that range in price from $10.00 to $49.00. These accessories include options such as a solar panel, ring chime, quick release battery pack and more. And, they have two monthly video recording packages that range from $3.00 per month ($30 annually) to $10.00 per month ($100 annually).
There's also a Motion Snooze button that lets you temporarily disable motion alerts for 15 or 30 minutes or for 1 or 2 hours. The App Alert Tones button lets you select one of 20 sounds to play when the doorbell is pressed, or one of 16 sounds to play when motion is detected, and the Shared Users button lets you add users who can view video and receive alerts. Use the Ring+ button to link the Ring app to one of Ring's partners such as Wink, Kevo, LockState, and Wemo. Once linked, you can access a partner app from within the Ring app.
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On the plus side, the new Chime accessory mitigates some of Ring’s app friction. Even if your phone is in another room, or if you’ve turned its volume down, you can still hear that someone’s pressed your doorbell button. From there you can just go straight to your front door, and talk to your visitor in person. Just like they did in I Love Lucy and The Dick Van Dyke Show.
Despite our internet running at 300mpbs or faster, our Ring struggles to pick up a solid signal from our router, which is no more than 15 feet from the RING. The several times I've contacted the Ring support team they've been very friendly. They even sent us a signal boosting Chime Pro for free to help with the signal problem. Unfortunately this only made the signal worse according to the support team.