The Ring Alarm system does not include fire or carbon monoxide monitoring – for those features, you’ll need to add a First Alert Z-Wave Smoke/CO alarm ($40) or Ring’s Alarm Smoke and CO listener ($35) that gets installed next to your existing smoke alarms and “hears” when they go off to trigger the system. I was not able to test these products for this review.
Ring says the battery should last anywhere from six to 12 months between charges, depending on how much activity your doorbell receives. Those claims might be a bit inflated, though. In my experience, the battery drained to under 40 percent in about six weeks of use, which means I’ll be recharging it every three months. For my testing, I had all the features enabled, such as motion detection and quick live view access. Ring says disabling these features will extend the battery life.
After I finished installing this device I found myself having issues with it for the first 3 days where sensors will go offline for no reason almost every day; suddenly after day 4 maybe, all of the issues disappeared and the system was now working like a well-oiled machine. I reached out to Ring support team and they informed me that there was an automatic update that the brain device was going to perform on its own and that would solve all of the issues I was experiencing. They were indeed 100% correct, after just a few days the system was doing exactly what it was supposed to be doing all along. No issues, no dropped devices, a happy customer here now. If you end up choosing this system and experience issues during the first 3-4 days, please wait a few days for your system to automatically update itself to the latest software and you’ll see the issues magically go away.
Also, this is not a miracle product. It will only work as well as your internet connection. That means a little lag if you’re on a cable connection at peak times. There are a few times I’ve had the video come up in laggy and weirdly pixilated forms that took a second to work out. I’ve also noticed our voice connection is VERY quiet. As in, the person at the door can barely hear the person on the phone, so I consider that feature a bit useless. We managed to scare our cat sitter from the other side of the country and greet my mom, but I wouldn’t rely on it for communicating with people often. We managed to talk to our lawn service but we had to yell into the phone and they had to ask us to repeat ourselves a few times. Also we live on such a busy road that there is a lot of noise which makes the video sound very choppy. So again, I just consider this feature a novelty and not something to rely on.
Ring’s sensors operate on battery power, the keypad and base station come with AC adapters, and the Z-Wave range extender plugs directly into an AC outlet. All three of those components have battery backup, so the system will continue to operate in the event of a power outage. The base station connects to your home network via hardwired ethernet or Wi-Fi. A Ring Protect subscription activates an LTE module in the base station that will keep the system connected to the internet if your broadband connection goes down. You can even run the keypad on battery power full time if you choose, since most homes don’t have AC outlets right next to doors. An LED will tell you when the battery needs to be charged.
Once your trial of ring video recording ends, you can no longer access past events without a paid subscription. That's not such a big deal until you realize what counts as a "recent event". If you don't press the button within about 5 seconds of getting a motion alert, you missed your shot and now it's a past event. Say the UPS guy comes, presses the doorbell and walks off immediately. Your phone properly notifies you that somebody is at your door, but you've got something in your hands, or your phone is in your pocket or any other distraction is going on that takes 5 seconds to finish. By the time you hit the notification banner and go into the app, it will take you to a screen that says you need a paid subscription to see past events. Earlier today I got a notification WHILE holding my phone, clicked it immediately, but the live video loaded slowly and by the time it did load, the "event" was considered done and it took me to the screen saying I needed to pay. I have no problem paying to record everything and be able to pull up events from hours, days or weeks ago, but needing to pay because 5 seconds went by and the app loaded slowly is a rip-off. This is a $200 item which replaces a $5 hardware store doorbell, and the ONE thing it's supposed to do (show you live video of rings or motion events at your door) doesn't work about half the time without paying extra. There needs to be about a 30 second window at minimum where you can see what's going on without having to pay extra.