The Ring Alarm system does not include fire or carbon monoxide monitoring – for those features, you’ll need to add a First Alert Z-Wave Smoke/CO alarm ($40) or Ring’s Alarm Smoke and CO listener ($35) that gets installed next to your existing smoke alarms and “hears” when they go off to trigger the system. I was not able to test these products for this review.
I have had a very disappointing experience with my Ring Video Doorbell Pro. When it was installed, I had some customer service issues which were fixed quickly. Then after a few days, the unit continually dropped it's signal and didn't work. I would reboot it, as instructed and repeatedly within 24 hours I would lose the signal again. Finally, the unit lost power completely. Every time I called their customer service, they ran me through the same circus of reboots, despite the fact I told them the battery was drained and although the unit was connected to power, it was not working. I've made 5 calls to their customer service department with long waits on hold and the same scripted 'fix' that has not worked. At this point, I will be returning the doorbell & stick up cam to Amazon for a refund of a defective product that Ring does seem to want to support.
Ring Protect retails for $199 for the basic hardware, which is also less than Nest Secure’s $399 entry price. The system also works with all of Ring’s existing products, and will be rolling out support for third-party connected devices over time, too. On its own, it operates as a self-monitored connected security system, sending you alerts while you’re away. The Protect plans starting at $10 monthly include 24/7 monitoring by professionals, as well as unlimited cloud storage for recording from an unlimited number of Ring devices, as well as a 10 percent discount on future Ring hardware purchases.
Unfortunately, Ring doesn’t offer any professional monitoring services at this time; however, they do offer two video recording packages without a contract and they don’t have any other subscription requirements. Additionally, they are not currently offering any deals or discounts other than the 10% discount you will receive on all future purchases if you are a Protect Plus member, which is their premium unlimited video recording service. They also have a one year warranty on all their equipment unless you are a Protect Plus Plan member which entitles you to a lifetime warranty on all your equipment, as long as you remain a Protect Plus member. Check out the full review of Ring Doorbell here.
1. Correct. Geofencing is a free feature. I’m not sure what abode uses specifically, but generally, geofencing does require GPS or location services to be enabled. I know the system doesn’t use Bluetooth. My dad is using the system right now and he’s had problems with multi-user geofencing. I asked abode about it, but they just wanted to troubleshoot instead of discussing general performance. If I were to guess, I’d guess that it’s only using GPS to detect presence and not a combination of data like GPS and phone presence (Wifi).
When it's time to pair the keypad, the Ring app will have you create a four-digit PIN for arming and disarming the system. If you choose to have professional monitoring, you'll need to also come up with a verbal password to help identify you in case you have to talk to a dispatcher. As a reviewer — and a person who has tripped countless alarms in the last few months — I also appreciate that there's a seven-day trial period before professional monitoring becomes active, so you can take time to set up the system without worrying about false alarms. It also gives you time to register the alarm so that you do not incur any fees.
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The upshot: When that sketchy person comes to your door asking for “charitable donations,” you can compliment his appearance—nice prison tats!—and tell him you’re too busy to talk right now. Who knows, maybe you’re feeding your Belgian Malinois attack dogs. Or are you? The robber will never know that you’re actually speaking to him from a restaurant. In another state.
Ring doesn’t have any contracts or other subscription-related requirements, but you do have the option of adding one of the video recording packages mentioned above. However, they do offer exclusive discounts and an extended warranty if you choose to purchase the upper tier package. Ring’s equipment comes with a one-year warranty, and if your doorbell is stolen, Ring will replace it for free.
I went with the Ring Pro over the Original Ring because I was going to be wiring it in place anyway. I also like the slender profile and the possibility to use wireless 5.0 in the future if I desire. Plus I live on a very busy road and wanted the advanced motion detection zones on the pro. Since I did my research, I was aware that the Ring Pro has a 160 degree field of view compared to the 180 degree view of the original. For this reason, I purchased fiberglass shims to angle it more towards my large 6 foot doors when I installed it.
Finally, unlike abode’s base station (iota does not require Ethernet), Ethernet is not required to use Nest Secure. Nest likes to make things easy and they send everything you need, including batteries, to get your device up and running. Nest Guard ships with a 6-foot cable with a power adapter and CR123 batteries for the sensors. My system already had the batteries installed which made setup even easier.
I've owned the Ring Video doorbell for about 6 months and it has been a very pleasant experience. It was very easy to install and easy to use. It has never stopped working or had any major issues. This doorbell lets me know when I get packages delivered, when people approach my door, or ring my doorbell. It is very convenient. The only issue I've had is with motion sensitivity. I get a ton of motion notifications from cars on the road, which are about 35 feet away from the doorbell. It seems very accurate with detecting people but it has an issues with cars, especially large vehicles.