I've owned the Ring Video doorbell for about 6 months and it has been a very pleasant experience. It was very easy to install and easy to use. It has never stopped working or had any major issues. This doorbell lets me know when I get packages delivered, when people approach my door, or ring my doorbell. It is very convenient. The only issue I've had is with motion sensitivity. I get a ton of motion notifications from cars on the road, which are about 35 feet away from the doorbell. It seems very accurate with detecting people but it has an issues with cars, especially large vehicles.
If it's an entry sensor you're installing, Ring will ask what kind of door it is to apply the right sort of security to it — if it's your front door, for instance, it will use an entry countdown when you open the door while the base station is in Home and armed mode. If it’s the back door that's opened in this mode, the alarm will sound immediately.
If you have signed up for 24/7 professional monitoring, you may need a permit to dispatch emergency services. After signing up for Ring Protect Plus, you’ll get an email from our dedicated Permits Team so you can have everything you need to apply for your permit. In some cases, our team will handle the entire permitting process, but for others, we’ll walk you through every step to help you get your permit as quickly as possible.
There is currently no support for controlling the system with voice commands, but it should come as no surprise that Ring is developing an Alexa skill. Once you can arm your security system using a voice command, you won’t want to do it any other way (disarming it that way is whole other question). Harris was slightly more circumspect about supporting Google Assistant. “We remain committed to being open to all of the different pieces that are important to our customers. We’ll continue to march down the path of trying to support everything we can.” I got a similar answer when I asked about support for Apple’s HomeKit technology: “We’ve given it a lot of time. Again, we remain focused on bringing HomeKit support across the product line, but it won’t be available at launch with the Alarm products specifically.”
Like most security systems, Ring Alarm has two armed modes: Home activates the door/window sensors, but leaves the motion sensor turned off. This allows you to walk around inside your secured home without triggering the alarm. Away mode arms all the sensors, so if intruders break in through an entry point that isn’t protected by a sensor, the motion sensor will trigger the alarm when they walk within its range. One motion sensor can do the work of many door/window sensors.
So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.