I've owned the Ring Video doorbell for about 6 months and it has been a very pleasant experience. It was very easy to install and easy to use. It has never stopped working or had any major issues. This doorbell lets me know when I get packages delivered, when people approach my door, or ring my doorbell. It is very convenient. The only issue I've had is with motion sensitivity. I get a ton of motion notifications from cars on the road, which are about 35 feet away from the doorbell. It seems very accurate with detecting people but it has an issues with cars, especially large vehicles.
In fact, just this week I had the power go out at my home, which is also where my office is. I had deadlines to meet, so I decided to go to a coffee shop where I could work and fill up on caffeine. It wasn't until I walked into my garage that I remembered I had to manually open the garage door, disconnecting the door from the chain drive. My particular garage door opener wouldn't let me reconnect the door and the chain drive, locking it in place, so I was stuck with a garage door that anyone could lift open with ease.
So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.
I opened the app, tapped Set Up Device, selected Doorbells, and selected the Pro from the list of choices. I named the device, entered my address (optional), and hit Continue. At this point you can play an instructional video if you're having difficulty. Next I was asked what type of bell my existing doorbell uses (mechanical, digital, none) and was prompted to press and release the button on the side of the Pro, at which point a voice informed me that I was entering setup mode. I hit Continue and was prompted to navigate to my phone's Wi-Fi settings and connect to the Ring network. I returned to the app and selected my home Wi-Fi SSID, entered my password, and waited around 20 seconds before the doorbell was connected. I attached the faceplate and was finished.
If you have signed up for 24/7 professional monitoring, you may need a permit to dispatch emergency services. After signing up for Ring Protect Plus, you’ll get an email from our dedicated Permits Team so you can have everything you need to apply for your permit. In some cases, our team will handle the entire permitting process, but for others, we’ll walk you through every step to help you get your permit as quickly as possible.
Home security systems have been around for decades, providing a way to have your home monitored for intrusions and emergencies while you’re away or sleeping. But traditional home security systems have required professional installation, costly subscription plans, and long-term contracts that lock you in to the service. They’ve not been practical to move from home to home or for use in apartments.
Now, on paper, this doesn’t sound like a frustrating process. And in best-case scenarios, the app would load as quickly as what you see in my video at the top of this article. But oftentimes these ostensibly brief steps would take forever. Sometimes my phone would be in another room. Sometimes I couldn’t quickly get it out of my pocket, or I’d fumble with my unlock code. But worst of all, sometimes the video chat screen would take an eternity to load.
There's also a Motion Snooze button that lets you temporarily disable motion alerts for 15 or 30 minutes or for 1 or 2 hours. The App Alert Tones button lets you select one of 20 sounds to play when the doorbell is pressed, or one of 16 sounds to play when motion is detected, and the Shared Users button lets you add users who can view video and receive alerts. Use the Ring+ button to link the Ring app to one of Ring's partners such as Wink, Kevo, LockState, and Wemo. Once linked, you can access a partner app from within the Ring app.
It would have been convenient to have a device like a key fob for the Ring Alarm, as running to find the keypad or navigating the app to turn off the alarm takes a few seconds too long, but one does not currently exist. However, arming and disarming the system is relatively straightforward. I just had to dig through the paper manual to figure out how to correctly enter my PIN to change modes.
My connectivity issues notwithstanding, I’ve come to appreciate Ring’s motion alert feature, which sends the sound of a wind chime to your phone when someone approaches your door. Once you hear the chime, you can open a video window to talk with the visitor if you’re so inclined. Alternately, you can just let Ring’s cloud-based recording feature ($3 monthly or $30 annually) pick up the video of your visitor, and watch it later.
The base station connects to Ring Alarm devices using Z-Wave Plus. In theory, it could also connect to third-party devices using the same as well as Zigbee, Wi-Fi, and Bluetooth; however, it cannot currently connect to other devices besides the First Alert Smoke and Carbon Monoxide Alarm. Like abode and Nest, Ring’s Base Station includes battery backup, an integrated siren (104db), and a cellular chip which you can activate by paying just $10 per month. Finally, while you can connect to the Base Station via Ethernet, it’s not required.
Aside from the app and the keypad, there isn’t currently another way to set the system. In comparison, Nest’s system can be set via key fobs, which are quicker and easier than punching in PIN codes or opening an app, or voice through the Google Assistant. Ring says that integration with Alexa will come down the road, but it is not available at this time.
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The Ring Doorbell Camera security system was acquired by Amazon. They currently offer doorbell cameras and exterior security lighting cameras. And according to their website product page, Ring will soon be adding indoor security and environmental protection products to their lineup as well. This is great news based on how popular their current products have become.
Nest Secure’s monitoring service is provided by Brinks Security. Originally, service was offered by MONI before MONI, LiveWatch, and Brinks merged to form the Brinks brand. Monitoring of Nest equipment through Brinks is $29.00 per month plus the cost of equipment. If purchased through Brinks, equipment is only $299 for Nest Guard, two Nest Tags, and two Nest Detect Sensors. If you want a discount on Nest Secure services, your only option is to sign a contract. With a three-year contract, you’ll pay $19.00 per month; equipment remains at $299.
When you add the keypad, you’re asked to come up with a four-digit PIN that you’ll use to arm and disarm the system. If you opt in to professional monitoring, you’ll also need to come up with a verbal passcode that you’ll use to identify yourself as an authorized user when the monitoring service calls (so be sure to provide this information to your secondary contact, as they’ll need it as well).
The beauty of all Ring products is that they’re free of long-term contracts and completely integrated with the user’s everyday tech. In other words, this ain’t your grandpa’s home security system. For no additional cost, the online home base will alert any selected users and devices when there’s unwanted movement in and around the house. For an additional $10/month, Ring users are upgraded to unlimited video recording (should they add a Ring doorbell or floodlight cam) and 24/7 professional monitoring from the Ring HQ.
So far my experience with this system has been good. I am giving this product 5 stars because of the customer service experience I had when my alarm went off and the future potential I see for the whole Ring product line. However, I would like to see a couple things addressed. 1) The app needs to be easier to use, especially the cancel option, that cancel option should be there immediately and very easy to find. 2) With my old 42$ a month system I was able to control my lights, door lock and thermostat. Please please Mr. Siminoff, can we get this feature added to the system? I think adding in those features will take this from a very good low cost option to a GREAT overall option for security and home automation.
Ring's professional monitoring isthrough Rapid Response Monitoring Services, and it's one of the more affordable services available. For $10 a month (or $100 a year if paid up front), you get the benefits of dispatchers on standby, and this includes video storage for any Ring cameras you might have. There's no long-term contract, either, so you can cancel any time you don't need it through the Ring website.
With the Ring Video Doorbell Pro, I managed to almost eliminate false alarms, so that just about the only thing that set off an alert was an actual person at my front door. I occasionally got an evening alert when a car with exceptionally strong headlights went by—I presume because it illuminated the lawn and that was interpreted as movement—but the level was much lower.
That said, using abode with a Nest Cam is my recommended solution, and integrating the two provides one major advantage: more free storage for your Nest Cams. The major disadvantage is that even if you are a Nest Aware subscriber, abode can only store snapshots. If you want video clips or continuous cloud access, you will need to pay for Nest Aware to access your footage via the Nest app.
Setting up a smart security system requires you to consider the size of the space you want to protect, the tech capabilities that are most important to you, as well as the tech stack you want to use. Ring’s products are all Alexa-enabled, meaning they can be easily integrated into your existing smart home set-up. Plus, the company offers Protect Plus 24/7 Professional Monitoring for $10 per month. (Compare this to Nest’s similar service, which will ding you $19-29 over the same period.)
So what happens if an Alarm is triggered? If an event is detected, you will get an email and an instant push notification to your phone which you can swipe to open the Nest App. From the Nest App, you can see which sensor triggered the alarm, and you will be presented with two options: call the police or turn the alarm off. If you have a Nest Cam, you will be able to view footage from the event simultaneously. If you have multiple Nest Cams, you can swipe through to a view a live feed from all of your cameras. If you’re subscribed to Nest Aware, the Sightline feature will bookmark the event so next time you access your camera’s timeline, you’ll see a red bar. Tap on the red bar to review the footage of the event. Of course, while all of this is happening, your siren will sound.
The Ring Alarm system has three different modes, which can be set via the keypad or through the iOS and Android apps. There’s the standard disarmed mode that turns off all of the monitoring; an away mode that watches all of the installed sensors for intrusions; and then a “Home” mode, which by default will monitor sensors installed on entryways, but ignores motion inside the house. I’ve used the latter mode as basically a night or sleep setting, since during the day my family moves in and out of the house a lot and would constantly trip the door sensors.
The Ring Alarm starter kit is one of the most affordable security systems available. For $200, you get a wireless base station, a keypad for arming and disarming the system, one entry sensor, one motion sensor and a Z-wave range extender. I would have liked the kit to include at least two entry sensors since there's typically more than one point of entry to every dwelling, but you can purchase additional entry sensors for $20 a piece.
Even if you experience a power outage, both security systems will continue to work thanks to cellular connectivity. This feature is available from Nest for an additional $5 per month or $50 for the year. Ring includes this feature as part of their Protect Plus plan. Nest’s backup battery will last for 12 hours, while Ring’s will last for 24. With a longer battery life and an included cost, Ring is the clear winner here.
So let’s talk cost for a minute. For $399, Nest includes a Nest Guard which also acts as a keypad, siren, and motion detector, two Nest Detects which are also motion sensors, and two Nest Tags. An equivalent package from abode would cost $479. A comparable package from Ring would cost $279. However, Ring doesn’t sell a key fob, and the kit includes a range extender, so that needs to be factored into the equation.
Ring’s Alarm, which is finally shipping to customers starting today, is the latest in these new, do-it-yourself home security systems. It’s most similar to the Secure system that Nest released last year, and uses a variety of motion, entryway, and fire / carbon monoxide sensors, along with Ring’s other home security cameras to monitor your home for emergencies and intrusions.
By default, Ring Alarm offers three modes: Unarmed, Home and Armed, and Away and Armed. You can use the keypad to change modes, or use the mobile app, which also offers access to any Ring cameras you might have set up in your home. The app also provides status updates on any connected devices you have in the house, a separate history log for the alarm system and the cameras, a settings panel for configuring professional monitoring and what each mode does when activated.
Where Nest Wins: Nest has a better design, fantastic cameras, and cheaper cellular backup. Their multi-purpose sensors may cut down on the number of sensors you need, though they are more expensive than abode and Ring sensors. Also, Nest Guard is the most intuitive with LED lights, a keypad, and voice feedback. Finally, Nest Secure offers a 2-year warranty where abode and Ring offer 1-year warranties. However, there are areas where abode and Ring win too.
It doesn't work with the Amazon Cloud Cam indoor home security camera, either. Here's what a Ring spokesperson had to say about it: "Ring Alarm does not work with Amazon Cloud Cam at this time. While I can't comment on the roadmap at this time, what I can tell you is that we will make product decisions based on what will best empower Neighbors with an affordable, effective way to monitor their homes."
To start I shut off the breaker that powers my existing doorbell before removing it and detaching the two wires. I slid off the Ring Pro's detachable faceplate and attached the two wires to the terminals. I then attached the doorbell to the outside of my house using the included mounting screws. I already had a Ring account from previous reviews but if you haven't created one, now's the time to download the app and do so.
I started with the extra power pack that gets installed inside and connected to your door chime. It was the more complex part of the installation and involved a very tall ladder but it went well. I was impressed that the ring doorbell came with everything you need to install it – including the drill bit AND a screw driver. It even has extra bits you MIGHT need (like extensions wires and extra screws). I also really appreciated how everything was in separate baggies for which part of the install you were doing and was very well labeled (extras were labeled as extras, pro kit wires in one bag, doorbell wires and screws in another). I was unable to fit the power kit inside my chime housing but it doesn’t look bad attached to the wall just outside the chime housing (see picture). It’s just a bit larger than a matchbox.
If the security device isn’t try to prevent jamming at all (And the protocol is one way – from sensor to main hub), all the thief need is a 10$-30$ device (definitely not close $1,000) which actively send signals and prevent the good signal to pass (the cheap signal jammer can be adjusted to frequency like you turn on a radio. the frequency itself is probably common in all devices or can be found on device manual) [not putting a security sign is https://en.wikipedia.org/wiki/Security_through_obscurity but it may be better than nothing].
Our favorite security system for do-it-yourself monitoring and home automation is the $280 Abode Essentials Starter Kit, because not only does it add professional monitoring to your home, but it also works as a smart hub for third-party devices and helps facilitate home automation. But if you're looking for something a little more affordable and dead-simple to set up, Ring Alarm is worth a look.
All that said, the biggest flaw with price is that purchasing Nest’s multi-purpose sensors may be forcing you to purchase more equipment than you need. Most homes don’t need three motion sensors, especially if the sensors have a decent range. Remember, Nest’s motion detectors only detect movement within a 10-foot range, the abode motion sensor has a 120° field of view and can detect motion within a 34-foot range so you would need at least two Nest motion-enabled devices for every one abode motion sensor. Ring’s motion sensor’s range is unlisted, but I tested it at 35 feet, and it worked perfectly.
Ring offers a wide variety of doorbell and exterior security lighting features that range in price from $99.99 to $499.00, as well as plenty of accessories for them that range in price from $10.00 to $49.00. These accessories include options such as a solar panel, ring chime, quick release battery pack and more. And, they have two monthly video recording packages that range from $3.00 per month ($30 annually) to $10.00 per month ($100 annually).