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Despite our internet running at 300mpbs or faster, our Ring struggles to pick up a solid signal from our router, which is no more than 15 feet from the RING. The several times I've contacted the Ring support team they've been very friendly. They even sent us a signal boosting Chime Pro for free to help with the signal problem. Unfortunately this only made the signal worse according to the support team.
It catches us leaving for work every day and coming home. It catches me when I go to fill the bird feeders. I’ve not had it miss any movement that I’m aware of. If you have motion sensors on, expect more notifications than you think you will get. As said, you’ll get the two from nightfall and sunrise. Plus I get two from me departing for work and my husband departing plus 2 more for each of us coming home. Add on more for checking the mail and anything you may do in the yard. This is where not being limited on storage size is handy. The cloud storage is $30 per year and it keeps videos for 6 months. It doesn’t say anything about size so having these extra videos doesn’t bother me. I find the video quality to be great and I can easily identify who is at the door night and day.
When you arm or disarm the system, the keypad and the base station play a female voice that informs you of the system’s status (the keypad’s speaker is unfortunately subdued). LEDs on both devices provide visual feedback as well, although only the base station gives you a constant visual cue as to the system’s status: Blue for unarmed, red for armed.
Now, on paper, this doesn’t sound like a frustrating process. And in best-case scenarios, the app would load as quickly as what you see in my video at the top of this article. But oftentimes these ostensibly brief steps would take forever. Sometimes my phone would be in another room. Sometimes I couldn’t quickly get it out of my pocket, or I’d fumble with my unlock code. But worst of all, sometimes the video chat screen would take an eternity to load.
I have had a very disappointing experience with my Ring Video Doorbell Pro. When it was installed, I had some customer service issues which were fixed quickly. Then after a few days, the unit continually dropped it's signal and didn't work. I would reboot it, as instructed and repeatedly within 24 hours I would lose the signal again. Finally, the unit lost power completely. Every time I called their customer service, they ran me through the same circus of reboots, despite the fact I told them the battery was drained and although the unit was connected to power, it was not working. I've made 5 calls to their customer service department with long waits on hold and the same scripted 'fix' that has not worked. At this point, I will be returning the doorbell & stick up cam to Amazon for a refund of a defective product that Ring does seem to want to support.
When you add the keypad, you’re asked to come up with a four-digit PIN that you’ll use to arm and disarm the system. If you opt in to professional monitoring, you’ll also need to come up with a verbal passcode that you’ll use to identify yourself as an authorized user when the monitoring service calls (so be sure to provide this information to your secondary contact, as they’ll need it as well).
Ring’s Alarm, which is finally shipping to customers starting today, is the latest in these new, do-it-yourself home security systems. It’s most similar to the Secure system that Nest released last year, and uses a variety of motion, entryway, and fire / carbon monoxide sensors, along with Ring’s other home security cameras to monitor your home for emergencies and intrusions.
For doors especially, I much prefer sensors that can be embedded into the door and doorframe, so they’re completely hidden. As I mentioned earlier, Nest really innovated on this front, embedding pathway lights and secondary motion sensors into its Nest Detect sensors. Ring sensors have an LED that lights up when activated, and the base station (but not the keypad) will chirp when a sensor is activated, but that’s about it. But it’s worth noting that a basic Nest Secure system costs $499 to the Ring Alarm’s $199, and Nest Detect sensors cost $59 each where Ring’s cost just $20 (extra Ring motion sensors are priced at $30 each).
Ring provides 24 / 7 professional monitoring of the Alarm system through its Protect Plus service, which will automatically notify authorities and emergency services if there’s an intrusion or crisis detected. The service will alert you and other emergency contacts you set via phone and then dispatch emergency personnel as needed. Though the Ring Alarm will provide push notifications to your mobile device without the additional monitoring service, having the service ensures that emergency services are deployed automatically whether you see the push notifications or not.
If you have signed up for 24/7 professional monitoring, you may need a permit to dispatch emergency services. After signing up for Ring Protect Plus, you’ll get an email from our dedicated Permits Team so you can have everything you need to apply for your permit. In some cases, our team will handle the entire permitting process, but for others, we’ll walk you through every step to help you get your permit as quickly as possible.
Unfortunately, there’s no video-on-demand (VOD) feature that lets you view the outside world whenever you want. Instead, you have to wait for someone to approach the door. VOD appears to be on many users’ wish lists, and Ring says it’s working on adding that feature. With VOD built-in, the doorbell would instantaneously turn into a full-featured security camera, so let’s hope we see this addition soon.
Ring's professional monitoring isthrough Rapid Response Monitoring Services, and it's one of the more affordable services available. For $10 a month (or $100 a year if paid up front), you get the benefits of dispatchers on standby, and this includes video storage for any Ring cameras you might have. There's no long-term contract, either, so you can cancel any time you don't need it through the Ring website.
My home lacks any sort of doorbell wiring, so the Video Doorbell 2’s battery-powered features appealed to me. To install it, I drilled two holes into the brick around my door, used the angled bracket provided in the box with the Video Doorbell 2 to angle it toward the doorway, and then mounted the actual doorbell to that. (A flat bracket is also provided.) The whole install process took about 10 minutes, since I didn’t have to actually wire anything up. If you have a more complicated setup, Ring provides video tutorials to walk you through it.
abode also sells their own line of cameras. They sell an image sensor, which will take three snapshots if it detects motion, and two streaming cameras. I’ve tested two of the three. The two cameras I tested were unfortunately unimpressive, and I found Nest cameras to be vastly superior. abode’s newest camera, not tested, offers two major benefits: FHD 1080P resolution and two-way audio. Of course, there’s also abode iota which offers the same camera specs as the newest abode streaming camera. The benefit of using abode cameras over Nest cameras is free cloud and local storage. abode’s streaming cameras support a microSD card and include three days of free cloud storage. Nest supplies just 3 hours of snapshot storage for free. As described above, if you want more Nest storage, you will need to pay for Nest Aware.
Where Nest Wins: Nest has a better design, fantastic cameras, and cheaper cellular backup. Their multi-purpose sensors may cut down on the number of sensors you need, though they are more expensive than abode and Ring sensors. Also, Nest Guard is the most intuitive with LED lights, a keypad, and voice feedback. Finally, Nest Secure offers a 2-year warranty where abode and Ring offer 1-year warranties. However, there are areas where abode and Ring win too.
Burglars typically start these capers by ringing the doorbell to determine if anyone’s home. The Ring Video Doorbell, thanks to its built-in video camera with two-way communication, directly addresses this nefarious use case by making the bad guys think you’re always at home. There’s also a motion alert feature that let’s you see who’s come to the door, even if they never press the doorbell button.
The Ring Pro captures video at 1080p and has a 160-degree field of view. It uses three infrared LEDs to provide up to 30 feet of night vision and has a built-in motion sensor, a microphone, a speaker, and an interior chime. The camera uses 802.11n circuitry (2.4GHz and 5GHz) to connect to your home Wi-Fi, and requires a two-wire 16-24 volt power source (the same power source used for traditional doorbells). In addition to the camera, there's a doorbell button on the face of the device surrounded by an LED ring that glows blue when the button is pressed. There are two terminals on the back, and a setup button on the right side that you can get to by removing the faceplate.
Ring Doorbell cameras are some of the most popular options on the market today. But, it can be confusing to determine which one is right for your needs (there are quite a few to select from). However, these doorbells are designed to be very reliable, easy to install, and simple to use. They allow you to see, hear, and speak to those people who come to your door. You can access the doorbell camera from your computer, tablet, or through an app on your mobile phone. Here is a look at some of the options.
The rest of the kit remains relatively standard. The Ring Alarm entry sensors are about a quarter-of-an-inch bigger than SimpliSafe's sensors and don't perform double duty like Nest's large sensors, which also sense motion. They're easy to install with the included mounting hardware and 3M-branded sticky tape, but they seem unnecessarily large and were hard to place so that the magnets would meet each other on both my front door and the back sliding door.
Just like with Wi-Fi, the Ring platform is at the mercy of smartphone conventions it can’t control. I can’t tell you whether the video screen delays are due to poor coding in Ring’s app, performance problems with my LG G4 smartphone, or hiccups in my phone’s Wi-Fi or 4G connectivity. But the bottomline is that simply getting to the video chat screen can be a long, frustrating experience. In a perfect world, I’d be able to launch the video chat display directly from the notification shade—and do so quickly. But Ring doesn’t have actionable notifications access.
The Nest Guard motion sensor can detect motion within a 90° field of view up to 10 feet away. It also includes tamper detection as well as a proximity sensor (wakes on approach) and will let you know if it’s moved or if someone tries to jam your signal. However, in testing, I found that none of the promised tamper sensors worked. I did not test jamming detection.
When Ring was working without a hitch, the time delay between someone hitting the doorbell and receiving an alert on my phone was almost non-existent. Mind you, sometimes it would take a while to get from the smartphone notification to Ring’s video display (more about that soon), but at least there was very little lag in actually getting the notification itself.
Setting up a smart security system requires you to consider the size of the space you want to protect, the tech capabilities that are most important to you, as well as the tech stack you want to use. Ring’s products are all Alexa-enabled, meaning they can be easily integrated into your existing smart home set-up. Plus, the company offers Protect Plus 24/7 Professional Monitoring for $10 per month. (Compare this to Nest’s similar service, which will ding you $19-29 over the same period.)
Our favorite security system for do-it-yourself monitoring and home automation is the $280 Abode Essentials Starter Kit, because not only does it add professional monitoring to your home, but it also works as a smart hub for third-party devices and helps facilitate home automation. But if you're looking for something a little more affordable and dead-simple to set up, Ring Alarm is worth a look.
UPDATE: 1 Year-On. We have had the Ring Pro for One full year now. I've also added two of the chime accessories. I'm just as happy with it now as I was when I wrote this review. We tried to trouble shoot the sound a few times and still have had no luck with it. I think my unit might just be defective in that area. However I still think if this was advertised as a camera only, it would be 100% worth the price and 5 stars. I did have someone point out the sticker over the ring might be the cause of our sound problem, removing it didn't help.
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2) Install. I was a bit intimidated with the install as I’ve never wired anything up before and our house is new construction. But the YouTube video and pamphlets made it pretty clear to follow. They also emphasize that you can call them at any point for assistance. I had also been told by the security system guy that install was super easy and I could do it myself (he’s also the one who gave me the tip about the fiberglass shims). He also gave me an extra tidbit for those of us with stone or brick exteriors: drill into the grout lines – they drill easy; stone does not.
The Z-Wave range extender and the sensors in the kit are pre-paired with the base station, so you just need to enroll them into the app. Ring also sent me a couple of add-on door/window sensors so I could experience the full onboarding process. This simply involves scanning a QR code on the device, verifying that the PIN printed below the QR code matches what’s displayed in the app, and then pulling the battery tab.
It doesn't work with the Amazon Cloud Cam indoor home security camera, either. Here's what a Ring spokesperson had to say about it: "Ring Alarm does not work with Amazon Cloud Cam at this time. While I can't comment on the roadmap at this time, what I can tell you is that we will make product decisions based on what will best empower Neighbors with an affordable, effective way to monitor their homes."
The upshot: When that sketchy person comes to your door asking for “charitable donations,” you can compliment his appearance—nice prison tats!—and tell him you’re too busy to talk right now. Who knows, maybe you’re feeding your Belgian Malinois attack dogs. Or are you? The robber will never know that you’re actually speaking to him from a restaurant. In another state.