So this Ring Video Doorbell worked for about 4 months. I came home one day and the door bell button was stuck in the down position and the unit burned out. I contacted Ring and customer service was receptive and sent me a replacement unit. Unfortunately the replacement unit had trouble connecting to my solid wi-fi and I was directed to reboot the unit by holding down the orange button for 20 seconds. After the unit was rebooted it connected to wi-fi but would not charge or ring my mechanical door chime. My unit was hardwired to my doorbell using a 16 volt transformer and mechanical door bell and the first unit worked fine until it burned out. I spent some time on chat with customer service going through all the troubleshooting when they eventually agreed to send another replacement unit.
Despite our internet running at 300mpbs or faster, our Ring struggles to pick up a solid signal from our router, which is no more than 15 feet from the RING. The several times I've contacted the Ring support team they've been very friendly. They even sent us a signal boosting Chime Pro for free to help with the signal problem. Unfortunately this only made the signal worse according to the support team.
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If you do have smart lights and want to control them with a contact sensor or motion detector, you will need to install separate ones in addition to Ring’s, which can make your front door look like it’s grown barnacles with all of the sensors installed. Another simple integration would be to set a smart thermostat to its away mode when the Alarm is set to away, and then switch it back to its home mode when the Alarm is disarmed, but that’s currently not possible either.
If it's an entry sensor you're installing, Ring will ask what kind of door it is to apply the right sort of security to it — if it's your front door, for instance, it will use an entry countdown when you open the door while the base station is in Home and armed mode. If it’s the back door that's opened in this mode, the alarm will sound immediately.
Below the Live View button is a series of feature buttons. Event History takes you to the same events list that you'll see in the My Devices screen; Device Health lets you check voltage, Wi-Fi signal strength, and system status; Linked Chimes is where you go to pair the doorbell with an external plug-in Ring Chime ($29) or Chime Pro ($49); and Motion Settings lets you adjust motion sensitivity, set up motion zones, and create a motion schedule that determines when motion alerts are active.
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This, according to Siminoff, is one of Ring’s key differentiators over home security industry stalwarts like ADT. He repeatedly called ADT and its ilk “marketing companies” on our call, whereas Ring is a product and “mission” company. The goal of most home security providers is to market safety and security and sell that marketing as a product with a lucrative recurring subscription, is the implication, whereas Ring is focused on an overall goal of making neighbourhoods more secure, per Siminoff.
It’s worth noting that my Wi-Fi network is based on a Linksys 802.11ac router that’s connected to a Linksys Wi-Fi range extender located about 10 feet from the Ring doorbell (albeit separated by a thick exterior wall). I spent a significant amount of time with Ring’s operations director to fix connectivity problems in the early stages of testing, but even this wasn’t enough to solve all the performance issues. My Wi-Fi is dual-band, supporting both 2.4- and 5GHz, but Ring uses the 2.4GHz band via 802.11b/g/n support.
Ring, innovator of the famous Ring Video Doorbell, is offering up a full 8-piece home security kit for around 30 percent off. In fact, at $188.98, the 8-piece kit is currently more affordable than Ring’s 5-piece home security kit. This kit has all the trappings of a deluxe home security system and is designed to keep you and your family safe. Out of the box, the kit includes a base station, a keypad, 3 contact sensors, 2 motion sensors, and a range extender.
“Where we’re going with it is once we know this, we can then do things in our network which include, you know if someone’s walking around your house at 3 AM in the morning and your house is on stay mode, then we can do a different type of alert or sort of raise the alert level on that camera,” explained Siminoff. “And then we do things like deliver presence saying ‘How can I help you, what are you doing?’ and so really taking that presence and that interactivity, and that pre-crime thing that Ring is so good at and take it to the next level by knowing the status.”